Privacy Policy

At On The Go Phlebo, LLC, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data, including Protected Health Information (PHI), in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant privacy regulations.

By using our mobile laboratory services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information in order to provide our services effectively:

• Name
• Date of Birth
• Contact information (address, phone number, email)
• Insurance information (if applicable)
• Emergency contact details
• Billing information (such as credit card details, if required)

• Medical history (e.g., previous diagnoses, medications)
• Lab test results
• Sample collection information (e.g., blood, urine)
• Physician and healthcare provider details
• Appointment details (time, location, date)

• When you use our mobile lab services, we may collect device-related information such as:
  • IP addresses, browser type, and operating system
  • Usage data, including how and when you access our mobile app or website, and location data associated with your use of our services (if applicable).

We use your information for the following purposes:

• To provide laboratory services: To schedule, perform, and process laboratory tests, including sample collection and analysis, and communicate test results to you and your healthcare provider.
• To comply with legal and regulatory requirements: Including HIPAA compliance, billing and insurance claims, and adherence to other healthcare-related regulations.
• To improve services: We may use data to improve our services, ensure quality control, and enhance customer experience.
• To contact you: We may use your information to send appointment reminders, test results, or other relevant communications about our services.

We may disclose your personal data and PHI under the following circumstances:

• To your healthcare providers: In accordance with your healthcare needs, we may share information with physicians, laboratories, insurance providers, or other relevant healthcare professionals to facilitate your treatment.
• To third-party service providers: We may disclose information to trusted third parties who assist us in providing services, such as payment processors, IT providers, or other business partners. These parties are contractually obligated to protect your information and use it only for the purposes outlined in this policy.
• As required by law: We may disclose your information when required by law, such as to comply with court orders, subpoenas, or regulatory inquiries.
• For billing and payment purposes: If you are a client of our services, your information may be shared with insurers, billing agencies, and payment processors as necessary to process payments and claims.
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We take reasonable measures to protect your personal data and PHI from unauthorized access, use, or disclosure, including:

• Encryption: We use encryption technologies to secure electronic communications and data storage.
• Access controls: We restrict access to your information to only those employees and partners who need it to perform their job functions.
• Security protocols: We implement physical, technical, and administrative safeguards to protect your data.

However, please be aware that no data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

As a healthcare service provider, On The Go Phlebo, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We adhere to HIPAA’s privacy and security rules and ensure that your PHI is handled in accordance with these standards. This includes providing you with access to your health records, offering the ability to request corrections, and ensuring that your information is used and disclosed only in permitted and appropriate circumstances.

For more information about your rights under HIPAA, you may refer to the U.S. Department of Health & Human Services website at www.hhs.gov/hipaa.

As a patient, you have the following rights regarding your personal data:

• Access to your information: You can request access to the personal information and PHI we maintain about you.
• Correction of errors: If you believe the information we hold about you is inaccurate, you have the right to request a correction.
• Request restrictions: You may request that we limit the way we use or disclose your information, although we may not always be able to accommodate such requests.
• Revocation of consent: You may revoke consent for certain uses of your personal information at any time, except to the extent that we have already taken action based on your consent.

To exercise these rights, please contact us at the details provided below.

We will retain your personal information and PHI for as long as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and for business or operational purposes. When your information is no longer needed, we will take steps to securely dispose of or anonymize your data.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or to improve the protection of your data. We will notify you of any significant changes by posting a revised version on our website or through other appropriate communication channels. Please review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

On The Go Phlebo, LLC
929 N. Val Vista Dr Ste. 109
Gilbert, AZ 85234

1-877-220-1313

Inquiries@onthegophlebo.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms and practices described herein.